Toyota ranks highest in overall service satisfaction in Malaysia

According to the latest J.D. Power 2016 Malaysia Customer Service Index (CSI) Study released today. This is the 14th annual survey and based on the findings Toyota ranks highest in overall service satisfaction (score of 763). They are followed by Mazda which ranks second (760) and Mitsubishi which ranks third (758).

The survey measures overall service satisfaction among car owners who took their vehicle to an authorized service center and is based on responses from 3,257 new-vehicle owners who purchased their mass market brand vehicle between February 2014 and May 2015. It examines dealership performance in five factors (in order of importance),viz., 1. service quality (32%); 2. service initiation (22%); 3. vehicle pick-up (18%); 4. service advisor (15%); and 5. service facility (13%). Brand service performance is measured on a 1,000-point scale.

 Click the link to read the press release.

World Top 20 June 2016 (Special Edition)

BYD Qin: "I'm baaack..."


Models - Tesla Model S Wins June

The global EV market continues to grow at rapid pace, with over 68.000 units delivered in May, representing a 61% growth YoY, with the YTD total up 49%, we are headed for a total sales number this year of over 800.000 units, not the Million a year that everybody was hoping for, but an encouraging number nonetheless.

In the models ranking, the Best Seller of the Month was the Tesla Model S, thanks to the usual last-month-of-the-quarter-peak (5.401 units), winning for the second time this year the Best Seller Of The Month award, with the first time unsurprisingly being in March (You see the pattern, right?), then with 7.777 units. 

Looking below in the ranking, the BYD Qin was up two places to #8, thanks to 2.751 units, a year best, although still far from last last year record (4.030 in July), BYD's 300hp sedan has potential to climb even further in the ranking, possibly even repeating last year position (Fourth Place). 

As this is a Full Year special edition, we dig a little deeper, into the Top 20, where we can see five chinese models (#11 Roewe e550, #12 JAC i EV, #13 Kandi EV, #16 JMC E100, #19 Chery eQ), making it nine models coming from China in the Top 20.

The Tesla Model X it's starting to appear on the radar, in #15, having been #10 in June, expect the Minivan-that-thinks-is-a-Sports-SUV to climb to the Top 10 later in the year. 


Comparing with last year, while some models climbed positions, like the BYD Tang, now #3, or its e6 older brother (#10 now vs #22 in '15), others dropped significantly, none more so than the Volkswagen Golf GTE, #18 now, when last year it ended in #10. Just to have an idea of the dimension of the sales drop, in June '15 it had registered 1.863 units, while last month it had only 717...

Looking at the BEV / PHEV breakdown, despite a slow start, BEV's are once again leading the race with 60% share, exactly the same number as when it ended 2015.

PlWORLDJune YTD%'15Pl
1Nissan Leaf4.150 27.15192
2Tesla Model S5.40122.18171
3BYD Tang3.51919.13478
4
5
6
Mitsubishi Outlander PHEV
Renault Zoe
Chevrolet Volt
1.986
2.439
2.263
15.308
11.982
11.124
5
4
4
3
7
9
7BAIC E-Series EV1.2659.977311
8BYD Qin2.7519.40434
9BMW i31.4329.30335
10
11
12
13
14
15
16
17
18
19
20
BYD e6
SAIC Roewe e550
JAC i EV 4/5
Kandi EV
Ford Fusion Energi
Tesla Model X
JMC E100
Audi A3 e-Tron
Volkswagen Golf GTE
Chery eQ
Volvo XC90 T8
1.647
2.329
1.349
4.670
1.722
2.166
1.500
840
717
953
844
9.226
8.711
7.862
7.797
7.300
7.038
6.027
5.525
5.666
5.337
5.315
3
3
3
3
2
2
2
2
2
2
2
22
15
16
N/A
17
69
36
14
10
21
39

TOTAL 68.652
306.639



Geely: The Next Big EV Maker coming from China?

Manufacturers -  Tesla Rises to Second

BYD has set an ambitious goal of doubling sales regarding 2015, and after a slow start, the Chinese brand is pushing hard to reach its own goals, in June it delivered 10,129 units, just short of its best performance ever (Last December, with 10.148 units).

Will BYD beat its own record in July? It all points to that, the question will be by how much, the demand is there, it all will depend on their ability to deliver accordingly.

Looking elsewhere, Tesla went back to Second Place and with the Model X finally without major production constraints, expect the Fremont-based automaker to be a hard cookie to remove from the Silver Medal Place.

As this is a Full Year edition, we dig a littler deeper into the Top 20, where we see Zotye in an unusually low #13, compensated by JAC (#11 now vs #17 in '15) and Roewe (#12 vs #15) brilliant performances, with JMC also impressing.

As for newcomers, the most important is closing the ranking in #20, Geely, owner of Volvo, is finally entering the EV Game for real and has a lot of potential to grow, something that can also be said regarding the Chinese EV industry, if you don't believe it, just look at the numbers...

...In 2014, Chinese automakers had 17% of the World EV Market, in 2015 their share grew to 32% and half year passed into 2016, their share is at 39%.

Not only that, i expect Chinese car makers to have over 50% of the total EV market by December, 31st. Yes, in 2016.

So regardless of what happens outside China (Anti-Tesla & EV lobbying, Trump, Brexit, etc), the EV (R)evolution will happen, the only question is: Will traditional automakers be part of it or will they go the way of Dinosaurs, replaced by new, more evolved kids, like Tesla and the Chinese car makers?

PlWORLDJuneYTD%'15Pl
1BYD10.12943.244141
2Tesla7.56729.222102
3Nissan4.46828.88494
4BMW3.40921.14776
5
6
7
Mitsubishi
Volkswagen
Renault 
2.401
2.810
3.098
17.705
17.030
15.481
6
6
5
3
5
8
8BAIC4.11614.584512
9Chevrolet2.62712.947411
10
11
12
13
14
15
16
17
18
19
20
Ford
JAC
SAIC Roewe
Zotye
Kandi
Volvo
Mercedes
JMC
Chery
Audi
Geely
2.429
1.349
2.545
1.841
4.670
1.117
1.501
1.500
1.004
931
1.334
11.143
9.720
9.231
7.863
7.797
7.477
7.191
6.027
5.990
5.820
3.795
4
3
3
3
3
2
2
2
2
2
1
10
17
15
9
7
18
16
25
13
14
N/A





Europe June 2016

The Renault Zoe is now in the driver's seat


Renault Zoe Climbs to Number One 


The European EV market had more than 17.000 registrations last month, representing a 1% increase over June 2015, the slowdown in these last couple of months is due to the fiscal changes in Germany. Nevertheless, the market is set to surpass the 200.000 units by year end, possibly even reaching 250.000 units. Let's look at the Monthly Ranking:


#1 Renault Zoe – Despite dropping 3% YoY to 2.481 units, the French hatchback is finally fulfilling expectations, with Renault actively selling the car, resulting in the Zoe reaching the monthly leadership for the third time this year. With the French auto market going into holiday-season mode for the next two months, Germany, Zoe’s second largest market, will have to make up for the loss. Good thing then that a tidal wave of sales is expected there, now that the incentives just kicked in…   


#2 Mitsubishi Outlander PHEV – The Japanese SUV sales have dropped 12% YoY, to 1.757 units, ending the month in Second. Although growing in important markets, like Norway or Sweden, Mitsubishi hasn’t found a way to replace the average 300-400 units/month it had last year in the Dutch market and to stop the sales slowdown in the UK.



#3 Nissan Leaf – Sales of the Japanese hatch were up 7% in May, to 1.572 units, not that far from the Outlander PHEV, and it has to thank to France and Norway for that, where it sells more than half of its volume. The question is: Can it keep up? The Leaf is getting a bit old now, and 250 kms range are not enough to fight longer range BEV’s (New BMW i3, 2017 Chevrolet Bolt Opel Ampera-e…) coming soon, so unless something happens, the most common EV in the world will have a hard time in Europe in the next year or so.


#4 Tesla Model S – The (not so) surprise of the month, Tesla’s Sports-Sedan-that’s-actually-a-Liftback offered the usual last month of the quarter peak performance, reaching #4, with 1.484 units, a somewhat disappointing result, considering that in the last sales peak (March ’16), it had 2.380 units and in June 2015, 2.104 deliveries. Is the Model S becoming passé, now that the Model X is arriving to European shores?


#5 VW Passat GTE – Thanks to Sweden and Norway, where, combined, it sold 686 units, Volkswagen’s midsize offering reached the Fifth Position in June, with 1.117 units, its best score this year. With the right mix of space, practicality, low carbon emissions and power, the Passat GTE is destined for success as company car for middle managers across Europe, something that could only be potentiated by the new incentives in Germany. Will we see it reach the podium this summer?



YTD Ranking

Looking at the YTD ranking, the Renault Zoe has finally risen to the leadership, dropping the Outlander PHEV to the Second Position, but not all are bad news for the Japanese SUV, despite the #3 Nissan Leaf being only 249 units behind, there are no short term prospects for the Nissan hatch to outrun it, unless, of course, there is some unexpected wizardry coming from Nissan in the final months of the year… (wink, wink

If the podium positions are open to discussion, the apparent race for #6 will no longer exist in the coming months, with BMW presumably delivering a tsunami of i3’s soon, enough to recover the #6 and even put pressure on the underperforming #5 VW Golf GTE, affected by its Passat GTE sibling success.

While the revised i3 hasn't yet arrived, BMW has already its hands full with their most recent PHEV’s. The 330e has risen to #13, thanks to 497 units sold in June, while the 225xe Active Tourer joined the Top 20 in #14, thanks to a personal record of 484 units, expect these two to continue rising in the ranking it the second half of the year.

For some models to climb, others have to come down and we are giving a few lines on them. If regarding 2015, the Volvo V60 Plug-in dropping eight places to #17, falls into the logic of things, given the increase of competition (BMW 330e, Mercedes C350e, VW Passat GTE…), with more or less the same going for the six positions drop of the #10 VW e-Golf (Nissan Leaf 30 kWh, upcoming Tesla Model 3, confusingly named Opel Ampera-e…), the four positions drop of the #11 Audi A3 e-Tron is harder to understand, as it hasn’t got any direct new rival this year.

Looking at the manufacturers ranking, the trophy bearer Volkswagen (16%), has lost some advantage over Renault (15%, up 1%), while the increasingly menacing BMW (13%) has risen to Third, dropping Nissan (12%, down 1%) to Fourth.

With the 33 kWh BMW i3 coming soon, expect the Bavarian brand to continue winning market share and even possibly becoming the Best Selling plug-in automaker in Europe.

Article also published on CleanTechnica and EV Obsession.



Pl
Europe
June
2016
%
'15Pl
1
Renault Zoe
2.418
11.872
12
2
2
Mitsubishi Outlander PHEV
1.757
11.176
11
1
3
Nissan Leaf
1.572
10.927
11
5
4
Tesla Model S
1.484
6.834
7
4
5
Volkswagen Golf GTE
724
5.694
6
3
6
Volvo XC90 T8
768
4.995
5
18
7
BMW i3
573
4.886
5
6
8
Volkswagen Passat GTE
1.117
4.635
5
12
9
10
11
Mercedes C350e
Volkswagen e-Golf
Audi A3 e-Tron
808
516
451
4.305
3.904
3.360
4
4
3
11
4
7
12
13
14
BMW X5 40e
BMW 330e
BMW 225xe Active Tourer
415
497
484
2.572
2.333
2.012
3
2
2
22
37
32
15
Renault Kangoo ZE
413
1.950
2
13
16
Kia Soul EV
385
1.888
2
10
17
Volvo V60 Plug-In
273
1.614
2
9
18
19
20
Mercedes B250e
Porsche Cayenne Plug-In
Nissan e-NV200 / Evalia
304
222
268
1.587
1.439
1.416
2
1
1
17
14
15
TOTAL
17.259
98.788

2016 Renault Clio RS 220 Trophy Specs, Features, Performance review

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2016 Renault Clio dCi 110 Specs, Features, Performance Review

2016 Renault Clio Specs, Features, Performance Review - Get ready to feel old: the 2016 Renault Clio car is commending its 25th birthday this year. Presently in its fourth era, Papa and Nicole's most loved French shopping trolley has been talented a mid-cycle invigorate to keep it aggressive.

There's a few new powertrain alternatives: a more intense 108bhp form of the 2016 Renault Clio review

Transformation On Wheels: The Sentient "Car-Bot"


Bill Boldt                                                                                                   
Business Development Manager, Security
BlackBerry
                       





TRANSFORMATION... ON WHEELS
Cars have been a society transforming technology whose impact has rivaled that of  public sanitation, antibiotics, jet travel, telephone, and electricity.   Over time, the car has functioned as a status symbol, a rite of adolescent passage, provider of personal freedom, enabler of the formation of the middle class, and the catalyst of mass assembly and consumerism.  

THE EMERGING CAR-BOT
The next transformative event involving cars is already upon us, and it is a really big deal; namely, the "Car-Bot."    Cars are becoming self-propelled robots, and the Tesla with Autopilot is the poster child car-bot.   Autopilot truly does take the wheel and completely drive the car under certain conditions, like the highway. That is simply amazing.  Beyond Tesla, every car company, including new ones that are popping up, are going after assisted and autonomous driving. The established carmakers (or "OEMs" in auto-industry argot)  are just slower to make that happen since they actually have to run an industry with an existing manufacturing and distribution infrastructure and not just conduct a large scale science project that hit the road.  When the big guys get going we will see even more amazing things and on a scale that will change not just individuals' lifestyles, but cities, economies, and society itself.  

SOFTWARE-DEFINED VEHICLE
All car makers know the car of the future will be defined mainly by the software that gives it personality, purpose, and features.   The “software-defined car" will catalyze transformation including new ownership models such as shared or fractional and updatable performance and features.  There are already signs of fractional ownership and pay as you go usage. That is the Uber-effect.  Designs are already being presented for small buses ("bus-bots") that drive themselves to help ameliorate the crush of urbanization.  The bus-bot can solve important problems that urbanization poses, such as better resource utilization, reducing pollution, improved road safety, and less road congestion.

AUTOMOBILITY PLATFORM
The platform formerly known as the car is becoming a networked, sensing-actuating, connected, computer system of systems .  Sensors and actuators will communicate over a range of evolving electrical communications buses to act in a coordinated organic way, controlled by sophisticated integrated software and hardware inside and outside of the platform/vehicle.  The software and hardware must be cryptographically super-secure to create a truly safe system (i.e. one with very few crashes).  Cryptographic security means that mathematical algorithms like those used to secure electronic commerce web sites will be embedded into the vehicle and used to communicate to the vehicle.  This is known as Public Key Infrastructure (“PKI”) and ensures that the signals that sense and control things cannot be hacked, corrupted, or monitored. 

Cryptography maintains the confidentiality, data integrity, and authentication (the three pillars of security) of the various signals inside the car, between cars, and between cars and infrastructure to ensure safety, security, and reliability.  More on that later.                                                   

ORGANIC EVOLUTION 
The move to the car-bot started fairly humbly with in-vehicle entertainment, but will end up growing into a virtual organism of transportation-communication-and-lifestyle.   It is as if car radios, GPS, and cell phones were like single-cell organisms that materialized independently, but then linked up into multi-cell organisms.  More linkage is happening and the organism is evolving further.  Infotainment (the first linkage) is already linking with instrument clusters, ADAS, and more.  Hypervisors are making this happen.

What really made the linkage of segregated systems possible was the right kind of operating system.  And, in the case of a car it had to be safe, secure, and reliable.   Those three items cannot be over-emphasized.   Just ask car companies that made the mistake of not using the right type of operating system and had to go back to the drawing board. 

In parallel to the cockpit electronics evolution, there were other evolutionary branches on the locomotion and safety fronts that included Electronic Control Units (ECUs).   ECUs are little computers that intelligently control physical things like mirrors, lights, seats, AC, and other things in the body or cockpit.   More importantly, ECUs made for better control of brakes, engine systems, airbags, and other things that make the car stop and go and become safer.   

ECUs started out as discrete items that did one thing, but quickly became connected via in-car networks of various types such as CAN, LIN, MOST, Ethernet, etc.  These networks are like the prototypical spinal/nervous system in early vertebrates.  In addition,  ECUs (little brains) are becoming larger and capable of doing many more things at once (bigger brains).   This is represented by emerging domain controllers that are leveraging the amazing advancements in multi-core processing and architecture.    
                                                                             
BECOMING SENTIENT
Now that electrical automotive vertebrates have shown up, the evolutionary stage is being set for the omega point (i.e. the ultimate stage of evolution): Sentience.    Sentience means self-aware and self-controlled.  However, it is not just the vehicle that will become self-aware, it is the entire ecosystem that contains the smart vehicle, the cloud, and the smart/communicating cyber-physical infrastructure that interacts with it.

Note again that none of this can be possible without robust cryptographic security. Security is a leitmotif that will show up throughout the entire system. It must be everywhere at all times.  The sentient car-bot ecosystem will contain smart sensors, distributed processing systems, multi-level security, transmitters and receivers, and service providers, among others.  The bottom line is this:  No security, no sentient car for you.

THE TRIAD:  SAFETY, SECURITY, AND RELIABILITY
There are strong forces that are driving the software-defined, sentient car-bot evolution.  What underpins all of these forces is that each will require the triad of Safety, Security, and Reliability.   The triad must be present in all the systems in the vehicle from infotainment to instrument clusters, to body control, to engine control, etc..    The triad must be present at all times when the systems communicate with each other, with other vehicles, and with the infrastructure. The systems have to be secure even at rest to fight off attacks.   Service providers must provide services that are safe, secure, and reliable.  

Subscribers and vehicle owners will abandon products and services that are weak on any of the parameters.  The invisible hand of the market (as coined by Adam Smith) will kill companies and solutions that are not safe, secure, and reliable.   Respect the Triad!


Safety, security, and reliability must be forethoughts.  They are not products or features that can be offered as options.   They cannot be bolted on.  All three must be infused into everything at birth.    It is not hard to see that the parts of the triad are inseparable, meaning you cannot provide one without the other:  Can something be safe if it is not secure?   Can it be reliable without being safe?  Can it be reliable without being secure.  Clearly not.  The triad is the DNA of the software-defined car.  

Other articles will explore how designing with the triad in mind can make the software-defined future easier to create.  Hint:  it will require a safe, secure, and reliable operating system and end to end security.

In the meantime, please take a look at the QNX operating system and the security products from Certicom that secure the manufacturing supply chain and securely manage cryptographic keys and certificates.  Doing so will help you understand Blackberry makes autmotive not just secure, but BlackBerry Secure. 


Automotive technology

Automotive

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